Walmart Phone Return Policy 2022

Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

Walmart Inc.
  • Wal-Mart Discount City (1962–1969)
  • Wal-Mart, Inc. (1969–1970)
  • Wal–Mart Stores, Inc. (1970–2018)



Sam Walton


Number of locations
10,593 stores worldwide (January 31, 2022)



Area served
Key people






Convenience shop
Revenue Increase


559.2 billion




US$22.55 billion




US$13.70 billion



Total assets


US$252.5 billion



Total equity


US$87.53 billion



Walton family



Number of employees
2,300,000 (Jan. 2021)


U.S.: 1,600,000



List of subsidiaries

Footnotes / references




  • A staggering 70% of people worldwide own a cell phone by 2022. These phones are getting more sophisticated and capable of performing some incredible things.
  • Walmart stocks the most recent cell phones in their stores, so you might be curious about the return policy.

  • Search no more! We have all the details about Walmart’s policy regarding cell phone returns!
  • Walmart Cell Phone Return Policy In 2022
  • Walmart has a phone return policy that allows you to return prepaid phones within 14 days from the date of purchase. This applies only to 2022. All phones must be returned in the original condition, including the packaging, accessories, and receipt. The postpaid contract phone phones can be returned within 30 days.

  • Continue reading for all details about Walmart’s cellphone return policy.
  • The Things You Need to Know About Returning Your Phone to Walmart
  • Prepaid phones are eligible for return for up to 14 days, but all phone cards, minutes, and PINs are non-refundable and not eligible for return.

    Contract phones are a bit more complicated to return. Your phone will be returned within thirty days after purchase. But, it must comply with a few conditions to qualify.

  • Original receipt is required for both postpaid and prepaid phones
  • Original packaging
  • Accessories (earphones/protective screen, chargers, etc.)
  • Perfect condition (no cracks, hardware damage, chipped parts, liquid damage)
  • Walmart will refuse to accept returned phones if they don’t contain the above-mentioned items. Walmart accepts some items that are not accompanied by a receipt. However, phones don’t fall within this category.

    If your smartphone arrives in a different condition than you purchased it, the Walmart Protection Plan will be required to accept it.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Is it possible to return your cell phone at Walmart for up to 30 days?

    Walmart is very strict about cell phone returns. Walmart gives you 14 days to return your cell phone after it was delivered or purchased.

    Walmart requires that your cell phone be in the original unaltered condition to receive a full refund.

    You can still get your handset back if it is lost or damaged.

    Walmart Will Allow You To Return Your Damaged Mobile Phones

    Cell phones that have endured damage or are not in pristine condition are not eligible for return at Walmart.

    If your smartphone has suffered water damage, or cracks, however, the Walmart Protection Plan will allow you to get a full refund.

    Walmart will accept returns if your cell phone arrives damaged or defective after you have ordered it online.

    Only problem is, all cell phones purchased online must be returned by mail.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Walmart allows you to return opened cell phones

    Walmart will usually allow returns for products such as toys or televisions, but the cell phone policy is not so simple.

    Unlocked phones can be returned unlocked and used. The box must not have been opened.

  • Walmart sells used, opened and unopened cell phones as ‘Exchange-Only’ items.
  • Can You Return iPhones At Walmart?

    Walmart offers the same return policy for iPhones as other phones.

    Similar to other models, be sure to bring your Apple iPhone box with charger adapter, cable and manuals.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Can You Return Prepaid Cell Phones At Walmart?

    You can return your prepaid or contract phone to Walmart as long as it is within 14 days from the purchase.

    However, SIM cards and contract phones have a return policy that is not the same as prepaid cards or postpaid phone.

    You might find that certain restrictions on contract phones can affect your return procedure.

    Walmart also does not accept returns or refunds on SIM and Prepaid phone cards.

    Walmart allows you to return your cell phone without receipt

    Walmart has a return policy that requires all customers to send in the product within 90-days of receiving it.

    For a refund or return on a Walmart-owned cell phone, be sure to have the receipt.

    Walmart might be able lookup your order if your receipt is not available. This applies whether it was ordered online or with debit/credit cards.

    However, if the Walmart employees cannot find a record of your purchase, they do have the right to deny your return.

    Also, ensure you have a photo ID that is valid and issued by the government when returning your cell phone to Walmart.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    How Do You Return Cell Phones Bought From Walmart?

    The cell phone return policy is easy whether you bought your phone online or in-store.

    It’s important to remember that there are slight differences in how the refund process works between these two methods of purchasing.

  • Online
  • If you purchase a cell phone online from Walmart, you cannot return it in-store. Instead, you must ship it back to Walmart through the mail.

    Browse Walmart’s return section on their website. Next, log in to your account or email with the order number. To return an item, click on the ‘Purchase Details’ button.

    Click ‘Start A Return’ near the item. The next option allows you to print an e-mail label with your return address.

  • In-Store
  • If you purchase your cell phone at a Walmart store, you can return it during regular store hours at the customer service desk.

    Both online and in-store returns require that you return all packaging and accessories. Walmart may refuse to accept returns if you don’t.

    How do you get a Walmart Refund for your Cell Phone Return?

    After your cell phone return is accepted, Walmart immediately issues you a refund if you do not want to exchange for a different phone.

    When it comes to refunds, Walmart issues your refund to the original payment form.

    The option exists to have your original purchase of your mobile phone made with either a debit/credit or a bank card.

    Walmart will reimburse you cash if you pay for your cell phone using a check.

    Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

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