What Does Amazon Do With Returns

What Does Amazon Do With Returns In 2022? (Full Guide)

Amazon.com, Inc.
Formerly Cadabra, Inc. (1994–1995)



Founded July 5, 1994

; 27 years ago




Bellevue, Washington

, U.S.
Jeff Bezos


Area served
Key people
Revenue Increase


469.822 billion (2021)



US$24.879 billion (2021)


US$33.364 billion (2021)


Total assets

US$420.549 billion (2021)


Total equity

US$138.245 billion (2021)


Owner Jeff Bezos (14.0% voting power, 10.6% economic interest)


Number of employees
1,608,000 (Dec. 2021)


U.S.: 950,000 (Jun. 2021)




Footnotes / references



Amazon is a major player in online e-commerce. Customers can purchase millions of household goods from Amazon with just few clicks using their computers or phones.

  • However, with millions of products sold weekly on Amazon, there are also thousands of products that are returned. Is Amazon responsible for returns? This is what I came up with after doing some research.
  • What Does Amazon Do With Returns In 2022? (Full Guide)

    Amazon: How Will It Handle Returns by 2021

    Amazon accepts returns and will sell the goods to either e-commerce liquidation sellers or Amazon Warehouse. Although Amazon may return some of the returned products, they are usually placed on pallets that are then sold bulk to companies like Direct Liquidation or Liquidation.com.

    For more details on Amazon’s returns policy, please read the following.

    How does the Amazon return process work?

    Amazon’s global return policy allows for returns up to 30 days from the date of receipt.

    Amazon and most of its third party sellers offer this generous reimbursement policy. Some products, however, may require different policies or return procedures.

    Amazon states it can take up to 25 days for the returned item to be received at the fulfillment center. The fulfillment center will then process the refund within a few business days.

    Once the return is received at the fulfillment center, the refund will be processed and an item may then be listed on Amazon Warehouse.

    If it doesn’t, the product can be sold along with any other returns.

    What Does Amazon Do With Returns In 2022? (Full Guide)

    Which Amazon Products Can Be Returned?

    Amazon receives returned merchandise and processes them at its fulfillment centers before they are sent to storage.

    Amazon Warehouse can accept used, gently used products, including those that were returned because the buyer changed their mind.

    Returned products are stored in storerooms on pallets. They are then packaged and sold bulk to liquidation agencies.

    Amazon stock can be purchased cheaply by liquidators. Then, they take those pallets and then sell them to other liquidators.

    For example, Liquidation.com is a B2B liquidation marketplace that resells items not only from Amazon, but also from other mass merchandise retailers like Target, Home Depot, and Lowes.

    Amazon: What Types of Items can I Return?

    Amazon allows you to return a lot of your purchases, provided that the seller follows all the requirements and policies.

    Amazon returns are accepted for a majority of household goods, including clothes, pet supplies, tools, or accessories.

    You can resell these products on Amazon Warehouse, or through liquidation companies.

    Some things like grocery items or downloadable software may not be returned, and it should be stated clearly on the product listing and in your account orders if it’s eligible for returns or not.

    Amazon’s small business customers account for more than half of all units. Amazon offers a liquidation scheme for products that have been returned.

    It’s often not worthwhile to spend the effort, time and money to make sure that a returned item is safe to place on Amazon.

    Amazon decides to liquidate items returned through mass-liquidation warehouses.

    This is how you can see it: If Amazon was to spend the effort to process each return item one-by-one, inspect it for quality, package it properly, and list it on Amazon, this would eat up precious resources.

    Everyone wins by quickly processing returns and selling returned products on Amazon Warehouse, or to third-party liquidation sites.

    Amazon and its millions of sellers get to keep more money and resources instead of tying them up in individual returns.

    The majority of returned items are given a second chance, but it is not guaranteed that all will be sold.

    What Does Amazon Do With Returns In 2022? (Full Guide)

    Are Returned Products On Amazon Warehouse A Good Deal?

    Amazon offers a lot of warehouse space for reselling gently used products.

    These items are often featured on Amazon Warehouse. This section allows customers to browse and save on open-box products.

    Amazon inspects the condition of each item prior to selling via Amazon Warehouse, so consumers can expect the same level of service and quality that comes with standard Amazon purchases.

    After returning items are processed and identified for sale through Amazon Warehouse or liquidation stock (or both), Amazon staff collect the warehouse goods from their owners and write detailed descriptions.

    Amazon Warehouse includes a condition description with every previously used product.

    If you’re looking to reuse items someone else has returned or barely used, then products with the like new label are best.

    Amazon Warehouse goods in perfect working condition with just some possible wear and tear to the packaging are like new.

    Items returned with cosmetic imperfections may be listed under “very good” to help shoppers get a better understanding of what they are purchasing. The same applies for goods labeled as good or acceptable.

    See our other guides for more details on Amazon Woot, Amazon Basics, and the meaning of sponsored.

  • Conclusion
  • If the item is in good condition and in high demand, Amazon will not accept returns. Most returned products end up in Amazon Warehouse or at liquidation sites.

    Due to Amazon’s huge presence and millions of transactions, it’s most cost-effective for the company to liquidate returned items and make more space in the warehouse. You can expect to have your returned item liquidated so that it is resold for a reasonable price.

    .What Does Amazon Do With Returns In 2022? (Full Guide)

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